RAKO LIGHTING CONTROL

Great service, honest advice, nice people to do business with.

I had serious problems with my in-house sound system just prior to the Christmas shutdown.
I found Pro Media Solutions online and although they hadn't installed my system or dealt with me before, their customer service, help and knowledge were exemplary. A special mention for Sarah in the office and the engineer for firstly squeezing in a site visit in their very busy schedule (before the holidays), but also getting me up and running in time for the season's festivities (critical when you have a number of social gatherings organised).

If that's not enough, their pricing was very reasonable and there was never any attempt to capitalise on my desperate situation by trying to sell me 'stuff' that may not have been totally necessary. Nice people, impartial and extensive knowledge, great service. Absolutely recommend.

The install went really well. We were highly impressed... From the moment they arrived to when they left they were the epitome of professionalism and were at pains to ask the questions necessary to ensure that the resultant system met with our needs and expectations. Their work ethic was superb, working in a very organised manner and made sure that they left our house each day in a tidy state. Also, they were very mindful of the risks due to Covid and asked if we wanted the room in which they worked to be sprayed at the end of each day.
We could not be happier with the experience so far. Everyone that I have had contact with, has been a  great ambassador for the company.

When I contacted you originally, I was looking for a company that would communicate throughout the process and rebuild the confidence we had lost in our AV system due to experience of the previous supplier. I delighted to say that this has been achieved and I have recommended you to son and will do so to other people without hesitation.

I just had to tell you about what's just happened now - which is why I love having a smart home!...My small Dyson vacuum was due to be picked up today by a courier for a service repair. No-one is at home today, but I was expecting DPD to pick it up this morning - and I got the usual 1-hour notification window by text earlier. I was in a meeting at work when my phone alerted me that the doorbell had just rung. I spoke to the courier via the DoorStation intercom, and then opened the garage remotely and told him that the Dyson was just in front of him. He collected it, waved it in front of the camera so I could see, packaged it up, and went on his way. I then closed the garage door remotely. My work colleagues were so impressed!